LEMON Manuals: Even more car manuals for everyone
Home >> Honda >> 2021 >> Insight EX >> Repair and Diagnosis >> Accessories & Equipment >> Entertainment Systems >> Audio / Visual Systems - Testing & Troubleshooting >> General Information >> Audio System OTA Error Codes

Audio System OTA Error Codes

NOTE: The center display unit can indicate a few error messages with error code when some problems are detected with the OTA (Over the Air).
Error Code Error Message Solution
0579 User cancelled the download.
  • Retry the download again if necessary.
057A Download failed. Please verify the vehicle has internet connection.
  • Check the telematics control unit (if equipped) and Wi-Fi connection.
  • Once internet connection is verified, try the download again.
  • If the download fails again, update using the USB.
  • If the download fails via USB, replace the audio-navigation unit or the audio unit .
057B Failure to authenticate with server. Download management authentication failed.
057C Download failed due to insufficient memory to save the update file. Have the customer delete some of the unwanted music, photos, or other files saved to the vehicle and try the update again.
  • Have the customer delete some of the unwanted music, photos, or other files saved to the vehicle and try the update again.
057D Installation failed. Please try to update again.
  • Reset the audio-navigation unit or the audio unit by the following procedure: Turn the vehicle to the OFF (LOCK) mode and open the driver's door. Confirm that the center display turns off.
  • Retry the update.
  • If the update fails again, replace the ECUs in following order: audio-navigation unit or audio unit , telematics control unit (if equipped) , and try performing the update after each unit is replaced.
057F Invalid file detected. Please retry download and update process. Failed to positively validate digital signature of the download package.
  • Reset the audio-navigation unit or the audio unit by the following procedure: Turn the vehicle to the OFF (LOCK) mode and open the driver's door. Confirm that the center display turns off.
  • Retry the update.
  • If the update fails again, replace the ECUs in following order: audio-navigation unit or audio unit , telematics control unit (if equipped) , and try performing the update after each unit is replaced.
Error Code Error Message Solution
05AB The software update was skipped due to previous errors. Please try to update again.
  • The software update was skipped due to previous errors. Please try to update again.
05AC Update was partially successful. Please try to update again.
  • Update was partially successful. Please try to update again.
05AF Invalid file detected during USB update. Please restart update process. USB flow - Failed ZIP validation due to device ID mismatch or software version mismatch.
  • Retry the USB update using another USB drive.
  • If it fails again, contact American Honda Techline to check the vehicle ID and software inventory on server database.
05B0 Invalid file detected during USB update. Please restart update process. USB flow - Failed due to update expiration time.
  • Confirm vehicle clock is set to the correct current time.
  • Retry the USB update.
  • If it fails again, contact American Honda Techline to check the vehicle ID and software inventory on server database.
05B1 Invalid file detected during USB update. Please restart update process. USB flow - Update file cannot be accessed.
05B2 Invalid file detected during USB update. Please restart update process. USB flow - Update file format is invalid.
  • Retry the USB update using another USB drive.
    NOTE: USB drive format must indicate FAT16, FAT32, ext3, ext4, or extFAT. If it does not, use another USB drive that meets the format FAT16, FAT32, ext3, ext4, or extFAT and try the update again. Also make sure that the USB drive has enough capacity and there are no restrictions to upload data.
05BE Invalid file detected during the update. Please restart update process. Installation - Failed to validate certificate - can occur with OTA or USB flow.
  • Invalid file detected during the update. Please restart update process.
05BF Invalid file detected during the update. Please restart update process. Installation - Certificate has expired - can occur with OTA or USB flow.
  • Reset the audio-navigation unit or the audio unit by the following procedure: Turn the vehicle to the OFF (LOCK) mode and open the driver's door. Confirm that the center display turns off.
  • Retry the update.
  • If the download fails again, replace the audio-navigation unit or the audio unit .
Error Code Error Message Solution
1111 Software update application error occurred. Please try the update again. Synchronization error between Redbend and Wind River software. Wind River sends message to Redbend client that indicates Wind River thinks system is in the update flow, but actual Redbend client is idle.
1113 After update completed a compatible USB was not connected so the system could not write the update result. No action required. Report cannot be written to the USB because USB is not connected or USB cannot be mounted.
  • After update completed a compatible USB was not connected so the system could not write the update result. No action required.
6380 Error downloading the update. Please verify the vehicle has internet connection and try again. Download - Download general error.
  • Retry the update.
  • Check the telematics control unit (if equipped) and Wi-Fi connection.
  • Once internet connection is verified, try the download again.
  • If the download fails again, replace the audio-navigation unit or the audio unit .
6382 Error checking for the update. Please verify the vehicle has internet connection and try again. Check for Update - General device management session error.
  • Retry the update.
  • Check the telematics control unit and Wi-Fi connection.
  • Once internet connection is verified, try the download again.
  • If the download fails again, replace the telematics control unit .
6383 Check for Update - DM session network error user initiated. No Internet Connection. The system must be connected to the Internet.
  • Retry the update.
  • Check the telematics control unit and Wi-Fi connection.
  • Once internet connection is verified, try the download again.
  • If the download fails again, replace the telematics control unit .
6388 Another session is in progress. Please try to update again later. Another session is in progress.
  • Wait 3 - 5 minutes to start the next update.
6389 System timed out waiting for customer to approve download, or to approve install, or to insert a USB. Please try to update again. User interaction with OTA timed out.
  • Retry the update again.
638A Internal software error. Please try to update again. Timeout on getting installation conditions.
Error Code Error Message Solution
638C Update is no longer available. No further action required. Invalid download package because of purge update from server.
  • No action required.
638E Check for Update - Failed to authenticate with server. Please try to update again. Check for update - Before device management conditions failed.
  • Retry the update.
  • Check the telematics control unit and Wi-Fi connection.
  • Once internet connection is verified, try the download again.
  • If the download fails again, replace the telematics control unit .
6404 During download customer canceled the session. No further action required. User canceled the session.
  • No action required.
640D Failed to write inventory file to the USB drive. Please try preparing the USB files again or try another USB. USB flow - Failed to write inventory file.
  • Check USB drive format, size, and permission.
    NOTE: USB drive format must indicate FAT16, FAT32, ext3, ext4, or extFAT. If it does not, use another USB drive that meets the format FAT16, FAT32, ext3, ext4, or extFAT and try the update again. Also make sure that the USB drive has enough capacity and there are no restrictions to upload data.
  • Retry the USB update.
  • If it fails again, retry the USB update using another USB drive.
9003 Check for Update - Failed to authenticate with server. Please try to update again. Device management account in the tree.xml is corrupted or missing values - Not related to state.
scientia non olet · About LEMON Manuals