Unable To Enter Certain Addresses Using The Touch Screen (PIC6235A)

UNABLE TO ENTER CERTAIN ADDRESSES USING THE TOUCH SCREEN

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

Brand:	Model:	Model Year:		VIN:		Engine:	Transmission:
		from	to	from	to
Buick	LaCrosse	2016		All	All	All	All
Buick	Regal	2016		All	All	All	All
Cadillac	ATS Models	2016		All	All	All	All
Cadillac	CT6	2016		All	All	All	All
Cadillac	CTS Models	2016		All	All	All	All
Cadillac	Escalade Models	2016		All	All	All	All
Cadillac	SRX	2016		All	All	All	All
Cadillac	XTS	2016		All	All	All	All
Cadillac	XT5	2016		All	All	All	All
Chevrolet	Camaro	2016		All	All	All	All
Chevrolet	Colorado	2016		All	All	All	All
Chevrolet	Corvette	2016		All	All	All	All
Chevrolet	Cruze	2016		All	All	All	All
Chevrolet	Impala	2016		All	All	All	All
Chevrolet	Malibu	2016		All	All	All	All
Chevrolet	Silverado	2016		All	All	All	All
Chevrolet	Suburban	2016		All	All	All	All
Chevrolet	Tahoe	2016		All	All	All	All
Chevrolet	Volt	2016-2017		All	All	All	All
GMC	Acadia	2016		All	All	All	All
GMC	Canyon	2016		All	All	All	All
GMC	Sierra	2016		All	All	All	All
GMC	Yukon Models	2016		All	All	All	All

Involved Region or Country	North America
Additional RPO/s:	IO6
Condition	Customers may comment they are unable to enter addresses that contain diacritics using the touch screen. The same addresses work using voice entry or Onstar Destination Download.
Cause	HMI Software

CORRECTION

Please communicate to the customer that we apologize for this inconvenience and that General Motors is working on a solution for this concern. Once a solution is available, this PI will be updated with additional details - allowing dealership personnel to contact the customer to schedule a service appointment and repair the vehicle.

WARRANTY INFORMATION

Labor Operation	Description	Labor Time
3480478*	Evaluate For Unable To Enter Address Using Touch Screen	0.2 hr.
*This is a unique Labor Operation for Bulletin use only.

Version	2
Modified	11/28/2017 to update model years