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Home >> Acura >> 2012 >> TL Base >> Repair and Diagnosis >> Accessories & Equipment >> Infotainment >> Navigation System >> Symptom Troubleshooting >> Voice control does not work/respond

Voice control does not work/respond

NOTE:
  • Check the vehicle battery condition first (see BATTERY TEST ).
  • Make sure that the latest navigation software is installed.
  • Check any official Honda service website for more service information about the navigation system.
  • Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
    • Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on Map screen. (See the Navigation Manual for a complete list of allowed voice commands for the information being displayed)
    • Close the windows and moonroof
    • Set the fan speed to low (1 or 2)
    • Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling
    • Pause after pressing the navigation TALK button then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder
    • If you speak a command with something in your mouth, or your voice is too husky, or high pitched, the system may misunderstand your command
  • Check the connectors for poor connections or loose terminals.
  • Check for a loose roof console microphone; if it's loose, tighten it.
  • Before troubleshooting, make sure you have the anti-theft code.
  • After troubleshooting, enter the anti-theft code.
  • Determine if the problem only happens to one person, or everyone who uses the system.
  • If the system only has a problem with one person's voice, this should be considered a system limitation.
  1. Clear the hard error code .
  2. Turn the ignition switch to LOCK (0), or press the engine start/stop button to select the OFF mode, then back to ON (II), or the ON mode.
  3. Check for the hard error code .

    Is there a hard error code stored? 

    YES  - Refer to the hard error code troubleshooting. ■

    NO  - Go to step 4.

  4. Do the Voice Control Switch Test .

    Is the switch OK? 

    YES  - Replace the audio-navigation unit . ■

    NO  - Replace the audio remote, HFL-navigation voice control switch (see STEERING WHEEL DISASSEMBLY/REASSEMBLY ). ■

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